Shipping, Return & Refund Policy

Shipping Policy

Shipping Locations
Currently, we ship within the United States (50 States) only.

Processing Time
Orders are processed within 1–3 business days after payment confirmation. You will receive a tracking number once your order has been shipped.

Estimated Delivery Time
Delivery typically takes 3–14 business days, depending on your location and carrier conditions.
Please note: Delivery times may vary due to customs clearance, holidays, or carrier delays.

Shipping Costs
Shipping costs are calculated at checkout based on order weight and selected shipping method.

Return Policy
We want you to shop with confidence.
All products are eligible for return within 30 days of delivery.

Return Conditions
To qualify for a return:

• The item must be unused and in its original condition
• The item must be in original packaging
• Proof of purchase is required

If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Refund Policy

Refund Approval
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Processing Time
If approved, your refund will be processed within 5–10 business days to your original payment method.

Please note that your bank or credit card provider may take additional time to post the refund.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact us:
Email: info@proknivesstore.com